Website and Troubleshooting

More and more DAA is using the website to communicate with its members and non-members. 

Navigation

Naviation features include:

• Search function
• Drop out menu bars
• Quick links from areas within the site
• Dynamic site map

Online features

New Online features are being added and enhanced. Current features include:

TROUBLESHOOTING TIPS

The following items have been detected by members as causing problems with viewing or working in areas of this site.  These problems are caused by your personal computer and the following tips may assist you to overcome your problem, if not you should contact your IT specialist. Login problems:

Can't login: Are you sure you are using the correct Password and Username? Try:

Forgotten Password: An email with a new password will be sent to your Preferred email address* within a few minutes of entering details. Copy and paste this password into the login and then go to 'Update your Personal Details' and 'Change your Password', paste the emailed password in and then register an new password. Password is CASE SENSITIVE.

Forgotten Username: You can go to Forgotten Password or Contact DAA on 02 6163 5200 or nationaloffice@daa.asn.au with you name and DAA number. Username is CASE SENSITIVE.

Tried both the above but don't receive an email from nationaloffice@daa.asn.au - look in your 'junk' mail, if not there contact DAA on 02 6163 5205.

*If you have change your email address and not updated your details, email nationaloffice@daa.asn.au  with your new email address, and include your name and DAA number and request a new password be emailed when the address has been changed.

Can't access APD online: See above item.

Your computer remembers an old password and you can't login: Type the new password over the existing password. To stop this from happening try the following for both Firefox and Internet Explorer: http://www.whitecanyon.com/remember-my-password.php  (Note: The instructions may have to be varied slightly depending on the version of IE they are using). If you can't fix it using these instuctions contact you IT specialist.

Other problems:

MAC computers: Use Firefox or Safari browsers - not Internet Explorer

Payment online slow, doesn't finish, rejected: Bank problem, lines may be down - try again later, rejected - contact bank.

Can't access payment online - page blocked - POP=UPS: Disable antivirus popup (Norton in particular), Google or Yahoo toolbars: click on 'Blocked Pop-ups' or disable toolbars. Firewalls: Disable firewall.

POPUPS - eg. DINER, Webcasts etc
Some areas of the DAA website use pop up windows to display some of the functionality windows you will be using. Later versions of Internet browsers like Internet Explorer and Firefox have a security setting that does not allow pop up windows to appear while you are using the internet. You will need to make sure that you have "enabled pop ups to appear" in your internet browser programme (e.g. Internet Explorer) in order for these section it to work properly. This is easy to do: If pop ups have not been enabled, a yellow strip will appear from left to right across the top of your screen that will read along the lines of "Internet explorer has blocked pop ups from appearing on this site - do you want to allow pop ups..." If you click on the yellow strip another screen will open up that will allow you to set the security setting to allow pop ups for this website. Check the box that says - "Always allow pop ups to appear on this site."

SURVEYS: Can't access DAA Surveys:POP=UPS:Disable antivirus.  Survey has closed.

If none of the above resolve your problem, or you can contribute 'fixes' for this section contact:
Webmaster:  Glennyss Leyne
Email:  webmaster@daa.asn.au